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OUR GUARANTEE
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If you are not completely happy with our service, then please tell us within 48 hours in order that we may remedy the situation. We guarantee the quality of our cleaning.
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The Support Team
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- All our staff are fully vetted and insured*.
- They are our full time employees so you have no worries over national insurance, PAYE and Employers Liability Insurance.
- Staff will not eat, drink or smoke in your home.
- Our training and working practices are designed to ensure that we comply with all applicable health and safety regulations.
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About our Tailor-Maid Service
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- Our Support workers can assist you with, activities, appointments, letter writing and lots more.
- Our teams can provide an “In House” ironing services
- We are happy to work with you in prioritising the areas we clean, so that you get the maximum benefit from our time and services.
- We prefer to work to your list of cleaning requirements or a Cleaning Schedule.
- We prefer to use your supplies of cleaning materials, as we understand that you may have preferences on the make of a cleaning product.
- We will arrive on any agreed date and time. We are able to work between 8.00 a.m. and 6.00 p.m.
- Bookings are made by the hour and therefore we cannot guarantee completion of the clean.
- We charge strictly by the hour, but more then one member of staff is charged at an hour each.
- Our minimum service period is only 1 hour. Bookings can be made for the minimum period plus increments of ½ thereafter.
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Security
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- Again, all our staff are vetted and supervised.
- We operate a fully coded key holding service.
- We can operate a password system if required.
- We are insured* to protect your home and our staff.
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Customer Care
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- We want to keep in regular contact with you in order to ensure that you get the best possible service from Chores4You.
- Please feel free to contact us by telephone or through our website.
- Bleach and abrasive products are only used at the customer’s request and risk.
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Our Charges
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- We will invoice you for your support, or if you prefer you may pay on the day by cash or cheque, made payable to Disability Direct
- Our standard charge is £10.90 an hour. If you require our support worker to use their vehicles to collect items from shops or laundrettes, a charge of 45p a mile will be incurred.
- If you require support to attend appointments, shopping trips etc, all mileage will be charged at 45p a mile.
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Special Circumstances
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- Special requests for additional services should be made 2 days before a service day. This ensures that these can be provided and payment agreed. However, we may be able to accommodate these on the service day. Please leave a note and we will invoice you accordingly.
- If your scheduled service day falls on a public holiday, then this clean will be cancelled and we will contact you to re-arrange an alternative date.
- We will treat your home with the greatest of care. Please inform us of any items that are irreplaceable, so that we can make special arrangements for care.
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Your Obligations
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- To provide a safe working environment for our staff, e.g. safe electrical appliances, securely fixed wardrobes, cupboards, shelves etc.
- To pay promptly for all support hours provided.
- Please ensure that access is provided. Otherwise we are obliged to charge you.
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Cancellations
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- Please contact us, giving us at least 24 hours notice if you do not want support or are on holiday. Cancellations for support require 24 hours notice in order to re-schedule our team and avoid having to charge you.
- Our cancellation charges are dependent upon the notice given and are as follows;
- Notice period for individual support.
- More than 24 hours notice – Nil payment. On the day – 100%
- After we have provided 2 months service, we will require a notice period for the cancellation of the service. We will require a notice period for cancellation of 1 week.
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*Insurance
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- We are fully insured for public liability, employer’s liability, and consequential loss of keys.
- Any breakages will be paid for by Disability Direct, on a like for like basis.
- All our teams are fully trained and endeavour to treat your home and possessions with the greatest care.
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Same Teams
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We do endeavour to provide the same support team where appropriate or requested. However this may not always be possible due to holidays, absences, varying support frequencies & other commitments.
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Chores4You, Disability Direct, 20 Royal Scot Rd, Pride Park, Derby. DE24 8AJ
01332 299449
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Data Protection Act By providing us with the information overleaf you consent to us obtaining (whether from you or from others), holding and using personal data about you in connection with the business of domestic cleaning services as specified above and overleaf for so long as may be reasonably required for our legitimate purposes.
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